FAQ
General Information
Where is the clinic located and is there parking available?
Our clinic is located at 1519 19th Street NW, Calgary. We have 4 designated parking stalls clearly marked with “Balanced Health” signage. Additional 2-hour free street parking is available on 14th Avenue.
What are your clinic hours?
We offer extensive hours to accommodate busy schedules:
Monday – Friday: 7:00am – 8:00pm
Saturday: 8:00am – 3:00pm
Sunday: Massage and acupuncture appointments may be available by appointment only.
Appointments can be booked online or by contacting reception. Please note that there is no front-desk reception on Sundays, so Sunday appointments should be booked in advance or
online when available.
Do I need a referral to book an appointment?
No, a doctor’s referral is not required to access our services. However, some private insurance plans may require one for reimbursement, so we recommend checking with your provider.
Do you offer direct billing to insurance?
Yes, we provide direct billing to many private and employer insurance plans whenever possible. Please note that we do not have funding available through Alberta Health Care.
Can I book an appointment online?
Yes, appointments can be booked online through our website. You can also call the clinic if you need help choosing the right service or practitioner.
What forms of payment do you accept?
We accept common forms of payment, including credit card, debit, and direct billing when
available through your insurance plan.
What is your cancellation policy?
We ask that patients provide as much notice as possible if they need to cancel or reschedule an appointment. Cancellations within 24 hours of the appointment may be subject to a cancellation fee.
Your First Visit
What should I wear to my first appointment?
We recommend wearing comfortable, loose-fitting clothing that allows our practitioners to easily examine the area being treated.
What do I need to bring to my initial assessment?
Please bring a list of any current prescription medications, over-the-counter remedies, or
supplements you take regularly. If you have any relevant imaging reports, specialist letters, or
insurance forms, please bring those as well. We also ask that you complete your intake forms
prior to your visit when possible.
What happens during my first Chiropractic, Physiotherapy and Acupuncture appointment?
Your first appointment typically includes a detailed health history, physical assessment,
explanation of findings, a recommended treatment plan, and treatment.
How long are the appointments?
Initial assessments typically take longer because they include a detailed history, physical exam, diagnosis or clinical impression, and treatment plan. Follow-up appointment lengths vary
depending on the service and your specific treatment needs.
How many treatments will I need?
The number of treatments depends on your condition, severity, goals, and how your body responds to care. After your initial assessment, your practitioner will explain their findings and recommend a treatment plan.
Will I receive exercises or things to do at home?
Yes, when appropriate, your practitioner may provide home care advice, stretches, strengthening exercises, mobility work, or activity modifications to support your recovery between visits.
Services & Treatments
What makes Balanced Health different from other clinics?
We use a multidisciplinary, team-based approach. Our Chiropractors, Physiotherapists, Massage Therapists, Acupuncturists, Psychologists, and medical providers work together to provide care that looks at the full picture, not just the symptoms.
I am not sure whether I should book Chiropractic, Physiotherapy, Massage, Acupuncture, or another service. What should I do?
If you are unsure which service is best for you, our team can help guide you. Many conditions can be treated by more than one discipline, and some treatment options such as shockwave therapy, Class IV laser therapy, dry needling/IMS, and electrical acupuncture may be offered by more than one type of provider. We will recommend the most appropriate provider based on your symptoms, goals, and treatment needs.
What conditions do you commonly treat?
We commonly help with neck pain, back pain, headaches, shoulder pain, hip pain, knee pain, foot and ankle injuries, sports injuries, motor vehicle accident injuries, workplace injuries, muscle strains, joint pain, tendon injuries, concussions, and chronic or recurring pain.
What does Chiropractic care involve?
Chiropractic care may include spinal or joint manipulation, mobilization, soft-tissue therapy, Active Release Technique, Graston Technique, exercise prescription, rehabilitation, education, dry needling/IMS, electrical acupuncture, shockwave therapy, Class IV laser therapy, and treatment for muscle, joint, nerve, and movement-related conditions.
What does Physiotherapy involve?
Physiotherapy focuses on assessing movement, strength, mobility, injury recovery, and function. Treatment may include manual therapy, exercise rehabilitation, dry needling/IMS,
electrical acupuncture, shockwave therapy, Class IV laser therapy, concussion care, and education to help you recover and prevent future injuries.
What types of massage do you offer?
Our Registered Massage Therapists provide various types of massage therapy, including Swedish massage, deep tissue massage, sports massage, and myofascial release.
Is acupuncture available at the clinic?
Yes, we offer both Traditional Chinese Medicine (TCM) Acupuncture and Medical Acupuncture / IMS (Dry Needling) These treatments may be used for pain, muscle tension, mobility restrictions, nervous system symptoms, and general wellness depending on the provider and your individual needs.
What is Active Release Technique, also known as ART?
Active Release Technique, or ART, is a hands-on soft-tissue treatment that combines specific pressure with patient movement. It is often used to address muscle, tendon, ligament, fascia, and nerve-related problems, especially with repetitive strain or overuse injuries.
What is the Graston Technique?
The Graston Technique is an instrument-assisted soft-tissue treatment that uses specialized stainless-steel tools to assess and treat areas of muscle, fascia, scar tissue, and soft-tissue restriction. It may be used to help improve mobility, reduce tension, and support recovery from certain injuries.
What is Shockwave Therapy?
Shockwave Therapy is a non-invasive treatment that uses acoustic pressure waves to stimulate healing in muscles, tendons, ligaments, and connective tissue. It is commonly used for stubborn
or chronic injuries such as plantar fasciitis, Achilles tendinopathy, tennis elbow, golfer’s elbow, rotator cuff-related shoulder pain, and patellar tendinopathy.
What is Class IV Laser Therapy?
Class IV Laser Therapy uses therapeutic light energy to help reduce pain and inflammation
while supporting tissue healing. It may be used as part of a treatment plan for muscle, joint, tendon, ligament, and nerve-related conditions.
Can I receive medical injections like PRP or Prolotherapy?
Yes. Our Nurse Practitioner coordinates with the clinical team to provide regenerative injection-based treatments, such as Platelet-Rich Plasma also known as PRP, and Prolotherapy. These
treatments may be recommended for certain joint, tendon, ligament, or soft-tissue conditions.
Do you provide mental health support?
Yes, we have Registered Psychologists on staff who provide professional support for emotional and psychological challenges. This allows us to provide a more complete approach to health,
wellness, and recovery.
Do you offer custom orthotics?
Yes, we provide custom orthotic assessments when clinically appropriate. Orthotics may be recommended for certain foot, ankle, knee, hip, or low-back concerns where foot mechanics are contributing to pain or dysfunction.
Does the clinic offer help for sports injuries?
Yes. Our team has extensive experience working with athletes ranging from weekend warriors to high-level competitors. We focus on injury recovery, return to sport, performance optimization, and reducing the risk of re-injury.
Motor Vehicle Accidents, WCB & Concussion Care
Do you treat motor vehicle accident injuries?
Do you treat workplace injuries or WCB claims?
Do you treat concussions?
Other Common Questions
Do you offer same-day appointments?
Same-day appointments may be available depending on practitioner availability. We recommend calling the clinic or checking online booking for the most up-to-date availability.
Do you treat jaw pain or TMJ issues?
Yes, we assess and treat jaw-related pain and dysfunction, including TMJ concerns, muscle tension, headaches, and neck-related contributors when appropriate.
